Intelligent IT Operations Management
ITOMIA is an intelligent IT Operations Management system that automates infrastructure management, ensures compliance, and provides complete visibility across your IT environment. Nine specialized agents work together to discover, track, maintain, audit, and optimize every aspect of your IT infrastructure -- from configuration management to asset lifecycle, from compliance monitoring to conversational operations.
Each agent specialises in a distinct area of IT operations, working autonomously while coordinating with the others to deliver comprehensive infrastructure management.
The intelligent backbone of your IT infrastructure
Autonomous CMDB maintenance that never sleeps
See everything in your infrastructure, automatically
Complete lifecycle visibility for every IT asset
Streamlined service administration and catalog management
Continuous compliance monitoring and governance reporting
Automated documentation that stays current
Coordinated intelligence across all operations
Conversational IT operations for everyone
Every component in the ITOMIA suite is built with enterprise-grade security and reliability at its core. No shortcuts, no compromises.
Every action is logged with full attribution -- who did what, when, and why. Complete traceability for regulatory and internal compliance.
Granular permissions ensure each team member accesses only what they need. Sensitive operations require appropriate authorization.
Continuous availability with graceful degradation. Operations proceed safely even when individual components are temporarily unavailable.
Every data point is validated at entry and throughout its lifecycle. No shortcuts, no assumptions -- verified data you can trust.
Built-in regulatory compliance monitoring continuously verifies your environment against organizational policies and industry standards.
Fault-tolerant design with automatic recovery. If something goes wrong, the system detects it, reports it, and recovers without data loss.
Natural Language Operations
Delivered by Chat Interface
Multi-Agent Interaction
Delivered by Chat Interface
Contextual Insights
Delivered by Chat Interface
On-Demand Dashboards
Delivered by Chat Interface
Multi-Agent Coordination
Delivered by Orchestrator
Tracking development velocity across all 9 agents. Updated automatically as tickets are completed through the Agent Forge pipeline.
| Week | Date | Scope | New | Total Done | Progress | Highlights |
|---|---|---|---|---|---|---|
| W1 | 11 Jan | 298 | +3 | 3 | 1% | servicenow-cmdb-mcp project created (Jan 10) โ ITOMIA program foundation begins with ServiceNow CMDB MCP server development |
| W2 | 18 Jan | 298 | +3 | 6 | 2% | CMDB MCP infrastructure development โ ServiceNow REST client, CI retrieval tools, and authentication layer |
| W3 | 25 Jan | 298 | +4 | 10 | 3% | CMDB MCP first milestone: 10 CI management, relationship, and IRE validation tools live (Jan 24). servicenow-cmdb-agent-mcp project started (Jan 27) |
| W4 | 1 Feb | 298 | +6 | 16 | 5% | CMDB Agent remediation lifecycle and workflow automation under development. Program scope expanded to 59 total tickets across 2 projects |
| W5 | 8 Feb | 298 | +6 | 22 | 7% | CMDB Agent core implementation merged (Feb 8). CMDB MCP input validation, error handling, and type safety complete |
| W6 | 9 Feb | 298 | +7 | 29 | 10% | snow-csa-agent project created. Agent Forge pipeline established. 49 CSA tickets backlogged. Total program scope: 298 tickets across 9 projects |
| W7 | 11 Feb | 298 | +33 | 62 | 21% | CSA Support agent phases 1-6 complete (33 tickets). CMDB MCP project onboarded into Agent Forge pipeline |
| W8 | 13 Feb | 298 | +59 | 121 | 41% | 8 new projects onboarded. CMDB Agent 100% complete. Orchestrator and Chat UI reach 40%+ with core infrastructure |
| W9 | 15 Feb | 298 | - | 121 | 41% | Consolidation week. Program renamed to ITOMIA. Portfolio site launched with weekly progress tracking |
| W10 | 18 Feb | 298 | +177 | 298 | 100% | COMPLETION SPRINT: 177 tickets completed in 3 days. Discovery, Asset, Auditor, Documentator, Orchestrator, Chat UI, and CSA fully implemented. ITOMIA program 100% complete โ 298/298 tickets |
| Agent | Done | Total | Progress |
|---|---|---|---|
| CMDB Foundation | 26 | 26 | 100% |
| CMDB Agent | 33 | 33 | 100% |
| CSA Support | 49 | 49 | 100% |
| Discovery Agent | 25 | 25 | 100% |
| Asset Management | 27 | 27 | 100% |
| ITOM Auditor | 32 | 32 | 100% |
| ITOM Documentator | 34 | 34 | 100% |
| Orchestrator | 28 | 28 | 100% |
| Chat Interface | 44 | 44 | 100% |